Customer Policies — Privacy, Service Terms & Refunds
Innove Consultoria e Branding
Last updated: October 29, 2026
1. Company and Customer Support
Innove Consultoria e Branding is operated by INNOVE CB TREINAMENTOS E DESIGN LTDA, registered in Brazil under CNPJ 36.668.772/0001-43.
Address: Rua Juari, 130, São Paulo, SP, 04446-160, Brazil.
Website: https://www.innoveconsultoriaebranding.com.br
Email: contato@innovemidiasociais.com.br
Customers may contact us by email for service questions, cancellations, refunds, or payment disputes.
2. Service and Payment Terms
Our Wix AI Search Readiness Setup costs USD $79, payable once, without recurring charges.
The service includes a technical and on-page SEO review and applicable improvements for one selected Wix website page, including page metadata, indexing settings, structured data checks, and a summary of completed work.
It does not include a full website redesign, ongoing SEO management, or guaranteed search rankings or AI recommendations.
The introductory offer is valid through November 5, 2026, at 11:59 p.m. São Paulo time (UTC−3).
Payments are processed securely by Stripe. Currency conversion fees may apply through the customer's bank or card issuer.
3. Service Delivery
After payment, our team will contact the customer by email to arrange the necessary Wix access and confirm the selected page.
The expected delivery timeframe will be communicated before work begins, once the required information and access have been received.
No physical shipping is involved.
4. Cancellations, Refunds and Disputes
Customers may request cancellation or a refund by contacting our support email.
A full refund is available when cancellation is requested before work begins.
Once work has started, refund requests will be assessed based on the services provided and applicable law. Mandatory consumer rights, including applicable withdrawal rights, remain protected.
Approved refunds are processed through the original payment method, subject to the payment provider's processing times.
Customers can contact us using the support details above to resolve service or billing disputes.
5. Privacy Policy and Payment Security
We collect information necessary to respond to inquiries, process purchases, deliver services, and provide support. This may include names, email addresses, business information, website URLs, transaction details, and communications.
Our website and service providers may also process technical information necessary for website operation, security, and permitted analytics.
Information may be shared with providers such as Wix and Stripe as necessary to operate our website, process payments, and fulfill our services, including international processing subject to applicable safeguards.
We retain personal information only as needed for these purposes and applicable legal obligations. We do not receive complete payment card numbers through Stripe Checkout.
Customers may request access, correction, deletion where applicable, or exercise other privacy rights by contacting our support email. Marketing recipients may unsubscribe through the link provided in promotional emails.
We use reasonable security measures to protect customer information and comply with applicable data-protection requirements.
6. Applicable Rights
These policies are subject to applicable Brazilian law and mandatory consumer and data-protection rights that may apply in the customer's jurisdiction.